:root {
    --bg: #f4efe6;
    --ink: #1f2a24;
    --panel: #fffaf2;
    --line: #d8cfbf;
    --accent: #0d6b57;
    --accent-soft: #d4ece5;
    --danger: #a33b2b;
    --danger-soft: #f3ddd6;
    --shadow: 0 18px 45px rgba(37, 33, 24, 0.08);
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    font-family: "Segoe UI", Tahoma, Geneva, Verdana, sans-serif;
    background:
        radial-gradient(circle at top left, rgba(13, 107, 87, 0.12), transparent 30%),
        linear-gradient(180deg, #f8f2ea 0%, var(--bg) 100%);
    color: var(--ink);
}

body.auth-page {
    min-height: 100vh;
}

body.auth-page .shell {
    grid-template-columns: 1fr;
}

body.auth-page .content {
    padding: 0;
}

a {
    color: var(--accent);
    text-decoration: none;
}

button,
input,
select,
textarea {
    font: inherit;
}

button,
.button-link {
    border: 0;
    border-radius: 14px;
    background: var(--accent);
    color: white;
    padding: 0.85rem 1.2rem;
    cursor: pointer;
}

.button-link.secondary,
.ghost {
    background: transparent;
    color: var(--ink);
    border: 1px solid var(--line);
}

.ghost {
    padding: 0.72rem 1rem;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.46);
}

.danger-button {
    background: var(--danger);
}

.shell {
    min-height: 100vh;
    display: grid;
    grid-template-columns: 280px 1fr;
}

.sidebar {
    padding: 2rem;
    border-right: 1px solid rgba(216, 207, 191, 0.5);
    background: rgba(255, 250, 242, 0.72);
    backdrop-filter: blur(10px);
    display: flex;
    flex-direction: column;
    gap: 2rem;
}

.sidebar h1,
.page-head h2,
.auth-card h2 {
    font-family: Georgia, "Times New Roman", serif;
    margin: 0.25rem 0;
}

.nav {
    display: grid;
    gap: 0.65rem;
}

.nav a {
    color: var(--ink);
    padding: 0.85rem 1rem;
    border-radius: 14px;
}

.nav a.active,
.nav a:hover {
    background: var(--accent-soft);
}

.user-card,
.metric-card,
.panel,
.auth-card {
    background: var(--panel);
    border: 1px solid rgba(216, 207, 191, 0.8);
    border-radius: 22px;
    box-shadow: var(--shadow);
}

.user-card {
    padding: 0.8rem 0.95rem;
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1.1rem;
    min-width: 240px;
    max-width: 310px;
    border-radius: 18px;
    background: rgba(255, 250, 242, 0.9);
    box-shadow: 0 12px 28px rgba(37, 33, 24, 0.07);
}

.user-card p,
.muted,
.table-meta,
.timeline-item span {
    color: #6d716b;
}

.content {
    padding: 2rem;
}

.topbar {
    display: flex;
    justify-content: flex-end;
    margin-bottom: 1rem;
}

.sidebar-user-card {
    display: grid;
    min-width: 0;
    max-width: none;
    width: 100%;
    margin-top: -0.25rem;
    padding: 0.9rem 1rem;
    grid-template-columns: 1fr;
    align-items: stretch;
    justify-content: stretch;
    gap: 0.85rem;
}

.sidebar-user-card form {
    width: 100%;
}

.sidebar-user-card .ghost {
    width: 100%;
}

.sidebar-user-card .user-meta strong {
    font-size: 1.25rem;
}

.sidebar-user-card .user-meta p {
    font-size: 1rem;
}

.user-meta {
    display: grid;
    gap: 0.15rem;
}

.user-kicker {
    font-size: 0.66rem;
    text-transform: uppercase;
    letter-spacing: 0.16em;
    color: var(--accent);
}

.user-meta strong {
    font-size: 1rem;
    line-height: 1.1;
}

.user-meta p {
    margin: 0;
    font-size: 0.93rem;
}

.eyebrow {
    margin: 0;
    text-transform: uppercase;
    letter-spacing: 0.16em;
    font-size: 0.75rem;
    color: var(--accent);
}

.page-head,
.panel-head,
.inline-actions,
.detail-top {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.metric-grid,
.two-col,
.detail-grid,
.form-grid {
    display: grid;
    gap: 1rem;
}

.metric-grid {
    grid-template-columns: repeat(4, minmax(0, 1fr));
    margin: 1.5rem 0;
}

.metric-card,
.panel,
.auth-card {
    padding: 1.25rem;
}

.metric-card span,
.detail-pairs span {
    display: block;
    font-size: 0.9rem;
    color: #69766c;
}

.metric-card strong {
    display: block;
    margin-top: 0.5rem;
    font-size: 2rem;
}

.metric-card.danger {
    background: linear-gradient(180deg, var(--danger-soft), var(--panel));
}

.two-col,
.detail-grid {
    grid-template-columns: 1.1fr 0.9fr;
    margin-top: 1rem;
}

.stack,
.stack-lg {
    display: grid;
    gap: 0.85rem;
}

.stack-lg {
    gap: 1.2rem;
}

.status-list,
.attachment-list,
.flag-list {
    display: grid;
    gap: 0.75rem;
}

.status-row,
.queue-item,
.timeline-item {
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    padding: 0.9rem 0;
    border-bottom: 1px solid rgba(216, 207, 191, 0.6);
}

.queue-item:last-child,
.timeline-item:last-child,
.status-row:last-child {
    border-bottom: 0;
}

table {
    width: 100%;
    border-collapse: collapse;
}

th,
td {
    padding: 0.95rem 0.75rem;
    border-bottom: 1px solid rgba(216, 207, 191, 0.6);
    text-align: left;
    vertical-align: top;
}

.badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    border-radius: 999px;
    padding: 0.32rem 0.7rem;
    font-size: 0.74rem;
    font-weight: 700;
    letter-spacing: 0.04em;
}

.badge.neutral { background: #ebe5d8; color: #4b4d47; }
.badge.low { background: #e3efe8; color: #245844; }
.badge.medium { background: #f0e7c8; color: #7b5d00; }
.badge.high { background: #ffe3c8; color: #9c4b00; }
.badge.critical { background: #f7d6cf; color: #8f2616; }

.flash {
    margin-bottom: 1rem;
    padding: 1rem 1.1rem;
    border-radius: 16px;
}

.flash.success {
    background: var(--accent-soft);
    color: #11493d;
}

.flash.danger {
    background: var(--danger-soft);
    color: #7a2619;
}

.flash ul {
    margin: 0.5rem 0 0;
    padding-left: 1.1rem;
}

.filter-bar,
.auth-wrap {
    display: grid;
    gap: 1rem;
}

.filter-bar {
    grid-template-columns: 2fr repeat(3, 1fr) auto;
    margin: 1.2rem 0;
}

.complaint-filter-bar {
    grid-template-columns: minmax(220px, 2fr) repeat(5, minmax(140px, 1fr)) auto;
}

.definition-filter-bar {
    grid-template-columns: minmax(260px, 1fr);
    max-width: 420px;
}

label {
    display: grid;
    gap: 0.45rem;
}

label span {
    font-size: 0.92rem;
    font-weight: 600;
}

input,
select,
textarea {
    width: 100%;
    border: 1px solid var(--line);
    border-radius: 14px;
    padding: 0.85rem 0.95rem;
    background: #fffdf9;
}

textarea {
    resize: vertical;
}

.check {
    display: flex;
    align-items: center;
    gap: 0.7rem;
    min-height: 100%;
}

.check input {
    width: auto;
}

.login-stage {
    min-height: 100vh;
    display: grid;
    place-items: center;
    padding: 2rem;
}

.login-shell {
    width: min(1180px, 100%);
    display: grid;
    grid-template-columns: 1.15fr 0.85fr;
    border-radius: 32px;
    overflow: hidden;
    border: 1px solid rgba(216, 207, 191, 0.8);
    box-shadow: var(--shadow);
    background: rgba(255, 250, 242, 0.82);
    backdrop-filter: blur(10px);
}

.login-hero {
    padding: 3.25rem;
    background:
        radial-gradient(circle at top left, rgba(13, 107, 87, 0.2), transparent 34%),
        linear-gradient(145deg, #f5efe5 0%, #efe6d7 100%);
    display: grid;
    align-content: space-between;
    gap: 2rem;
}

.login-hero h2 {
    margin: 0;
    font-size: clamp(2.8rem, 6vw, 4.8rem);
    line-height: 0.94;
    max-width: 6ch;
    font-family: Georgia, "Times New Roman", serif;
}

.hero-copy {
    max-width: 38rem;
    margin: 0;
    font-size: 1.05rem;
    line-height: 1.7;
    color: #425046;
}

.hero-grid {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 1rem;
}

.hero-grid article {
    padding: 1.1rem;
    border-radius: 20px;
    background: rgba(255, 251, 244, 0.72);
    border: 1px solid rgba(216, 207, 191, 0.6);
}

.hero-grid strong {
    display: block;
    margin-bottom: 0.5rem;
    font-size: 0.98rem;
}

.hero-grid p {
    margin: 0;
    color: #5e685f;
    line-height: 1.55;
    font-size: 0.92rem;
}

.auth-card {
    width: 100%;
    max-width: none;
    padding: 3rem;
    border-radius: 0;
    border: 0;
    box-shadow: none;
    display: grid;
    align-content: center;
    gap: 1.5rem;
    background: linear-gradient(180deg, rgba(255, 251, 244, 0.96), rgba(250, 245, 236, 0.94));
}

.demo-box {
    padding: 1rem 1.1rem;
    border-radius: 18px;
    background: #f2ede2;
    display: grid;
    gap: 0.75rem;
}

.demo-box p {
    margin: 0;
    display: flex;
    justify-content: space-between;
    gap: 1rem;
    color: #37433c;
}

.demo-box span {
    font-weight: 700;
}

.demo-box code {
    background: rgba(255, 255, 255, 0.55);
    padding: 0.1rem 0.35rem;
    border-radius: 8px;
}

.detail-pairs {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 1rem;
}

.complaint-detail-card {
    display: grid;
    gap: 1.4rem;
    align-content: start;
}

.complaint-summary-grid > div,
.customer-intelligence-grid > div {
    padding: 0.95rem 1rem;
    border-radius: 16px;
    background: rgba(255, 255, 255, 0.45);
    border: 1px solid rgba(216, 207, 191, 0.55);
}

.complaint-summary-grid strong,
.customer-intelligence-grid strong {
    margin-top: 0.35rem;
    line-height: 1.35;
}

.complaint-detail-section {
    display: grid;
    gap: 0.8rem;
}

.complaint-detail-section h3,
.panel-head h3 {
    margin: 0;
}

.captured-answers-list {
    display: grid;
    gap: 0.8rem;
}

.prose-block {
    margin: 0;
    white-space: pre-wrap;
    line-height: 1.6;
}

.attachment-list a {
    display: inline-flex;
    width: fit-content;
    padding: 0.6rem 0.8rem;
    border-radius: 12px;
    background: #f0ece2;
}

.definition-card {
    display: block;
}

.definition-card small {
    display: block;
    margin-top: 0.5rem;
    color: #69766c;
}

.definition-group {
    padding: 0.25rem 0;
}

.panel.definition-group {
    padding: 1.25rem;
}

.setup-summary,
.escalation-row {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 1rem;
}

.setup-summary {
    align-items: start;
    padding-right: 0.9rem;
}

.setup-summary span {
    display: block;
    font-size: 0.9rem;
    color: #69766c;
}

.setup-summary strong {
    display: block;
    margin-top: 0.35rem;
    line-height: 1.35;
}

.definition-group-head,
.sub-definition-item,
.table-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.sub-definition-list {
    display: grid;
    gap: 0.75rem;
    margin-top: 1rem;
    padding-left: 1rem;
    border-left: 2px solid rgba(216, 207, 191, 0.7);
}

.setup-detail-list {
    display: grid;
    gap: 0.75rem;
    margin-top: 1rem;
    padding-right: 0.9rem;
}

.setup-detail-row {
    display: grid;
    grid-template-columns: 120px 1fr;
    gap: 1rem;
    align-items: start;
    padding: 0.85rem 1rem;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.42);
}

.setup-detail-row span {
    display: block;
    font-size: 0.9rem;
    color: #69766c;
}

.setup-detail-row strong {
    display: block;
    line-height: 1.45;
}

.sub-definition-item {
    padding: 0.8rem 0.9rem;
    border-radius: 14px;
    background: rgba(255, 255, 255, 0.42);
}

.sub-definition-item span,
.sub-definition-item strong {
    display: block;
}

.sub-definition-item span {
    font-size: 0.9rem;
    color: #69766c;
}

.sub-definition-item strong {
    flex: 1;
    line-height: 1.35;
}

.sub-definition-item p {
    margin: 0.35rem 0 0;
}

.table-actions {
    justify-content: flex-end;
    flex-wrap: wrap;
}

.link-button {
    padding: 0;
    background: transparent;
    border: 0;
    color: var(--accent);
}

.danger-link {
    color: var(--danger);
}

.setup-preview {
    background: rgba(255, 251, 244, 0.82);
}

.plain-list {
    margin: 0;
    padding-left: 1.1rem;
    display: grid;
    gap: 0.45rem;
}

.form-section {
    gap: 1.15rem;
}

.form-section .panel-head h3 {
    margin: 0;
}

.form-section .panel-head p {
    margin: 0.2rem 0 0;
}

.setup-preview-inline {
    padding-top: 0.5rem;
    border-top: 1px solid rgba(216, 207, 191, 0.6);
}

.hierarchy-tree,
.hierarchy-children {
    display: grid;
    gap: 0.9rem;
}

.hierarchy-children {
    margin-left: 1.5rem;
    padding-left: 1rem;
    border-left: 2px solid rgba(216, 207, 191, 0.7);
}

.hierarchy-card {
    padding: 1rem 1.1rem;
    border-radius: 18px;
    background: rgba(255, 255, 255, 0.55);
    border: 1px solid rgba(216, 207, 191, 0.7);
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 1rem;
}

.hierarchy-card strong {
    display: block;
    margin-bottom: 0.3rem;
}

.hierarchy-card p,
.hierarchy-meta {
    margin: 0;
    color: #6d716b;
}

.hierarchy-meta {
    display: grid;
    gap: 0.2rem;
    text-align: right;
    font-size: 0.92rem;
}

@media (max-width: 1100px) {
    .shell,
    .metric-grid,
    .two-col,
    .detail-grid,
    .filter-bar,
    .form-grid,
    .login-shell,
    .hero-grid {
        grid-template-columns: 1fr;
    }

    .sidebar {
        border-right: 0;
        border-bottom: 1px solid rgba(216, 207, 191, 0.5);
    }

    .login-hero,
    .auth-card {
        padding: 2rem;
    }

    .login-hero h2 {
        max-width: none;
    }
}

@media (max-width: 768px) {
    body,
    .shell,
    .content,
    .login-stage {
        overflow-x: hidden;
    }

    .content,
    .sidebar,
    .login-stage {
        padding: 1rem;
    }

    .page-head,
    .panel-head,
    .detail-top,
    .definition-group-head,
    .hierarchy-card {
        align-items: flex-start;
        flex-direction: column;
    }

    .inline-actions,
    .table-actions {
        width: 100%;
        justify-content: flex-start;
    }

    .user-card,
    .sidebar-user-card {
        min-width: 0;
        width: 100%;
    }

    .setup-summary,
    .setup-detail-row {
        grid-template-columns: 1fr;
    }

    .setup-summary,
    .setup-detail-list {
        padding-right: 0;
    }

    .setup-detail-row {
        gap: 0.45rem;
    }

    .hierarchy-children {
        margin-left: 0.75rem;
        padding-left: 0.75rem;
    }

    .hierarchy-meta {
        text-align: left;
    }

    .panel table {
        min-width: 720px;
    }

    .panel {
        overflow-x: auto;
    }

    .ghost,
    .button-link.secondary {
        width: 100%;
        text-align: center;
    }

    .login-shell,
    .login-hero,
    .auth-card {
        min-width: 0;
    }

    .auth-card {
        padding: 1.5rem;
    }

    .auth-card form,
    .demo-box,
    .demo-box p,
    .demo-box code {
        min-width: 0;
    }

    .demo-box p {
        display: grid;
        gap: 0.35rem;
        justify-content: stretch;
    }

    .demo-box code {
        display: inline-block;
        max-width: 100%;
        overflow-wrap: anywhere;
        word-break: break-word;
    }
}

@media (max-width: 900px) {
    .login-stage {
        padding: 0.75rem;
    }

    .login-shell {
        grid-template-columns: 1fr;
        border-radius: 24px;
    }

    .login-hero {
        display: none;
    }

    .auth-card {
        padding: 1.25rem;
    }
}